Refund policy

Returns

You can return your order within 30 days of receipt without giving a reason. Please return the product with all accessories and, as far as reasonably possible, in its original condition and packaging.

 

How to return

Send an email to info@dreamersden.com with your order number and tell us whether you want a return label or prefer to send the parcel yourself. After you have notified us, you have 14 days to send the product back. A return label costs €6.95. If you send the parcel yourself, the shipping costs are your own and depend on your carrier.

 

Return address

Miraggio B.V. / DreamersDen.com, Ravelijn 10, 3905 NV Veenendaal, The Netherlands

 

Return costs

Return shipping costs are for the customer. If a product is defective or we delivered the wrong item, the return is free and we send a replacement at no cost.

 

Refunds

We refund the purchase amount within 14 days after you have notified us of your return, provided we have received the product in good condition. The refund is made to the payment method you used for the order. If a product is damaged beyond what is needed to try it, we may deduct the loss in value from the refund.

 

Exchanges

Would you like a different size or colour? Return the product as described above and place a new order. Return costs for an exchange are for the customer.

 

Questions

Email info@dreamersden.com or call +31 (0)85 0041733, Monday to Friday from 09:00 to 18:00.