Complaints

Warranty

We care about our products and naturally do our best to deliver them to you in perfect condition. Still, an order may occasionally be damaged in transit, or something else may happen that entitles you to a warranty claim. Under European law we are liable for any lack of conformity that becomes apparent within two years of delivery of the goods. You may have additional rights under Dutch law.

If you discover, or should have discovered, a defect in the product, please contact us within a reasonable period. A reasonable period is in any case two months; in some circumstances a longer period may also be acceptable. If you contact us in time, we will arrange a free repair or replacement.

Complaints

Things don't always go exactly as planned. We recommend that you first let us know about any complaint by emailing info@dreamersden.com. If this does not lead to a solution, you can submit your dispute for mediation through WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.